Category: Passenger experience
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A Helicopter Taxi in NYC, what is BLADE?
If you have ever traveled from New York’s two main intercontinental airports, JFK and EWR, you will be familiar with just how difficult and costly getting to Manhattan can be. There is public transport as an option, but it can be considerably slower than catching an Uber. For today’s example, we will look at a…
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Can Free Airline Coffee Be Data-Driven? The Psychology and Engineering Behind a Thoughtful Gesture. Well Done, Austrian Airlines!
An Attention with Intention As a frequent traveler, I often find myself with plenty of opportunities to observe where airlines and airports could improve. From delayed flights to long luggage delivery times and less-than-ideal boarding processes, I’ve been no stranger to pointing out inefficiencies and frustrations. But for once, I have something positive to report—a…